Senior Health Coach Manager

In this role, you will:

• Lead the team in alignment with the department’s strategy, ensuring consistent focus on delivering exceptional outcomes for our members, across a variety of programmes
• Support the professional growth of junior managers, fostering critical thinking and empowering other managers as well as health coaches to excel in their roles
• Drive operational excellence through standout skills in operations, data reporting, and project management
• Lead cross-functional initiatives, collaborating with other teams at Second Nature to implement innovative solutions that support continuous improvement
• Spearhead new initiatives designed to optimise health coaching services and improve efficiency

As a senior health coach manager, you should thrive in a fast-paced environment where you’ll need to effectively use technology, and expertly manage competing priorities every day. You’ll be comfortable working at a laptop throughout the day and driving the success of our team of remote dietitians and nutritionists. Together, we’re on a mission to deliver world-class health coaching, empowering individuals across all Second Nature programmes to achieve their goals.

In order to develop and maintain a thorough understanding of the SN programme and coaching expertise, you’ll manage a small caseload of your own (digital delivery), working directly with members from various programmes.

You’ll also work closely with our growing team of health coaches and health coach managers, as well as our quality and safeguarding leads, and the head of health coaching. You’ll collaborate with teams across the business, including Customer Support, Product, Engineering, and NHS.

At Second Nature, we embrace a hybrid working model to offer flexibility. For those outside London, office visits of at least once per month are required. London-based team members are in the office 1-2 days per week, with the remainder of the week remote work. This structure allows for both collaboration in person and the convenience of remote work, fostering a balanced and productive work environment. Together, we’re committed to advancing the field of nutrition and behaviour change science to eradicate type 2 diabetes and obesity.

The Company

Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable – through sustained lifestyle and habit change.

Enter Second Nature.

We’re here to help people take control of their health. By bringing together the latest behavioural science, psychology, technology, and the talents of our incredible team, our mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.

Our habit-change programme – delivered digitally through mobile and web apps – helps people to transform their lifestyle, lose weight, and ultimately reduce their risk for serious conditions such as type 2 diabetes and heart disease.

About us:

• We’ve positively changed the lives of over 250,000 people
• We’re rated ‘Excellent’ by over 7k of our members on Trustpilot
• We’re growing extremely quickly & are now a profitable business
• We’re one of the few consumer health brands that are commissioned by the NHS and leading health insurer, Vitality Health
• We’re a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future
• Our team members stay with us for an average of 4.3 years

You can find out more about working with us here and here: https://www.secondnature.io/our-story

A passionate health and wellbeing enthusiast, energised by the dynamic nature of startups and the transformative potential of technology to change the world. Exceptionally organised with a strong operational mindset and outstanding leadership skills – you’re someone who isn’t afraid to roll up your sleeves and get stuff done!

• A current HCPC-registered dietitian or AfN-registered nutritionist.
• Leadership experience: at least 3 years of experience in direct people management, including mentoring and developing junior managers
• A proven ability to manage team performance and optimise service delivery using internal quality monitoring measures and data-driven insights
• Clinical expertise, and experience working with individuals living with obesity and type 2 diabetes, including weight loss medications
• Professional experience in applying evidence based behaviour change techniques, such as NLP, CBT, or motivational interviewing, to facilitate sustainable improvements in health and wellbeing
• Ability to think critically and strategically to lead continuous improvement initiatives from ideation to delivery within health coaching services, and contribute to wider business objectives
• A confident decision-maker, capable of advocating for clinically appropriate actions in alignment with best practices
• Exceptional written and verbal communication skills, with a passion for collaborating with and supporting other health professionals.
• Strong organisational and time management skills, with the ability to thrive in a fast-paced environment
• Tech savvy: must be comfortable using technology and working autonomously or collaboratively, and have proven experience using technology for team reporting and data analysis
• A positive attitude and enthusiastic about contributing to cross-functional projects and initiatives that drive service excellence and support the growth of the business, whilst enjoying the ride
• Available to work full-time (Monday to Friday, 40 hours per week)

• An exciting job at a health-tech startup. You’ll be able to see first-hand the impact that we have on improving thousands of people’s lives and tackling the type 2 diabetes and obesity epidemic on a daily basis
• You’ll get to work with amazing, friendly and smart colleagues all incredibly passionate about solving the type 2 diabetes epidemic
• Flexible working hours and autonomy over your workload to support your own wellbeing
• Hybrid working policy: 2 days/week in our West London office, the rest of the week remote working
• A budget of £200/year to spend on professional development with additional budget available for role-specific training needs
• Option to join the Salary Sacrifice scheme, and Cycle to Work scheme
• Quarterly company meet ups/socials in London

To apply

Please complete the application form, and attach your CV.

If we don’t have a chance to get back to you, we’re not intentionally being rude, but please assume it’s a no for now!

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